1. The mission comes first. And the mission of all non-profits, including churches, is changed lives!
2. The function of management (in a church) is to make the church more church-like, not to make the church more business-like.
3. Management is a social function and has mostly to do with people, not things and procedures.
4. An organization begins to die the day it begins to be run for the benefit of the insiders and not for the benefit of the outsiders.
5. Know the value of planned abandonment. Decide what not to do. Drucker says, “Nothing is less productive than to make more efficient what should not be done at all.”
6. Know the value of foresight. You can’t predict the future but you must assess the future aspect of present events.
7. Focus on opportunities, not problems.Most organizations assign their best resources to problems, not opportunities.
8. People decisions are the ultimate control mechanism of an organization. This is where people look to find out what real values you hold.
9. All work is work for a team. No individual has the skills or ability to do every job. The purpose of a team is to make strengths productive and weaknesses irrelevant.
10. The three most important questions are “What is our business?” “Who is the customer?” and “What does the customer value?”
by peter drucker